You work too hard to lose jobs to a missed phone call.
Plumbers & HVAC Contractors:
Every Call Answered. Every Job Captured.
Industry research suggests small plumbing and HVAC contractors may lose an estimated $30,000 to $75,000 CAD annually to unanswered calls and unfollowed quotes. We close every one of those gaps. You focus on the work.
The Money Is Leaving Your Business
Every Single Day.
You Just Can't See It.
It does not leave loudly. There is no invoice, no warning, no moment you notice. It leaves silently, one unanswered call at a time, one quote that sat too long, one weekend where nobody picked up. By the time you realise, it has been happening for years.
The Call You Didn't Hear
You were under a sink. On a roof. In a crawl space. Your phone rang, you missed it, and that homeowner called the next name on Google. That job, worth $400 to $2,000, is gone. This happened at least five times this week.
The 9pm Sunday Call You'll Never Know About
Burst pipe. No heat in January. These are your highest-value jobs and they happen outside business hours. The homeowner who calls at 9pm on Sunday books whoever responds first. Right now that is your competitor.
The Quote That Went Silent
You sent a professional quote. You got busy. Three days passed with no follow-up. The customer assumed you weren't interested and booked someone else. That job was yours. It just needed one more touchpoint.
The Weekend You Turned Off
Homeowners plan renovations on weekends. They call five companies on Saturday morning. The one that responds first gets the job. The other four never find out they lost it. Every weekend without coverage is revenue you will never see.
The Follow-Up That Never Happened
Eight out of ten deals close only after multiple follow-ups. Most contractors send a quote and wait. The customer moves on. The deal dies. Not because the price was wrong. Because the silence felt like disinterest.
The Leak Nobody Measured
Because the call was never answered, there is no record it happened. Your books look fine. But your competitor is busier than you and you do not know why. The problem is invisible, until you calculate it.
Contractors who close this gap may recover an estimated $1,500 to $4,500 CAD in additional monthly revenue based on industry benchmarks. No new employees. No additional advertising spend.
How Much Revenue Is Leaving Your Business Each Month?
Estimate the potential revenue impact of missed calls and delayed follow-up based on your business numbers. Takes 30 seconds.
ScaleOps-AI costs $397 CAD per month plus a one-time $997 CAD setup fee. Estimates are based on industry research and the numbers you provide. Actual results vary based on your market, close rate, and service demand.
Estimates are based on industry benchmarks and the numbers provided. Actual results vary based on market conditions, close rates, service demand, and operational factors.
Show Me How To Stop This →You Run Your Business. We Make Sure Nothing Slips Through.
Three steps. Two days. Then it runs itself.
We find where revenue is leaving your business
A quick call. We ask a few questions about your business and map exactly where calls and leads are slipping through. You leave knowing the real dollar amount leaving each month.
We build and configure everything for your business
You do nothing. We set up your entire operation — call handling, response workflows, lead capture, review requests. Configured specifically for your trade. Not a generic template.
Your business stops losing revenue
From day two every call is handled 24/7, every lead is captured, and happy customers are automatically asked for a Google review after every completed job. Revenue that was leaving your business stops leaving.
You see exactly what was recovered
A plain-English report lands in your inbox. Calls handled. Leads captured. Reviews earned. No dashboard. No login. Just proof of what your business kept that month.
Free 30-minute call. No commitment. Real numbers for your specific business.
Book a Free Revenue ReviewReal Business. Real Numbers. No Hypotheticals.
58 Revenue Opportunities Recovered. Every Single Week.
We built this system for field service businesses. Here is what happened the first time we deployed it.
A Vancouver transport and logistics company was watching revenue disappear every weekend, every evening, and every holiday. Calls went to voicemail. Website inquiries sat unanswered. Quote requests expired before anyone followed up. Nobody on the team knew how much was slipping through, until we showed them.
"Running for 8 months. Deployed in 2 days. The system now handles every inbound inquiry (calls, forms, and texts) 24 hours a day, 7 days a week, including weekends and holidays."
This result is from our first client. The system is identical for plumbers and HVAC contractors. Every call. Every lead. Every missed opportunity captured. Your industry is next.
Book a Free Revenue Review →Built By People Who Spent 20 Years
Watching Businesses Lose Revenue to Bad Systems.
Lydia
I spent 20 years in enterprise operations at Dell, Microsoft, and HP before moving into consulting, where I worked with more than 100 Canadian businesses on technology adoption and operations improvement.
The pattern I kept seeing was the same everywhere. Business owners investing in software their teams never had time to use. Field teams busy on job sites, in trucks, managing customers. No time to manage another platform.
In 2022, a former client called me. He had an expensive system in place but was still missing calls and losing leads. His team was too busy running the business to run the software behind it.
That call became ScaleOps-AI. That client is still with us today.
Maggy
My background is in marketing, customer communication, and automation, specifically the systems that keep customers engaged from first contact to long-term retention.
I have built follow-up sequences, review generation systems, and communication workflows for businesses across industries. The challenge I kept seeing was not a lack of tools. It was teams too overwhelmed to use them consistently.
Leads went unanswered. Follow-ups got delayed. Not because people did not care. Because the business was moving too fast.
When Lydia described what she was building, the vision made immediate sense. Remove the tools from the equation. Run the operation on behalf of the business. That is the problem we set out to solve.
Between us we bring what every trade business actually needs: deep operational experience, marketing automation expertise, and a combined understanding of why businesses fail to adopt technology and what to do instead. ScaleOps-AI is not software. It is what happens when you remove the software from the equation entirely.
Lydia and Maggy, Co-Founders, ScaleOps-AI
Six Revenue Gaps. All Closed. Nothing Left to Manage.
The ScaleOps-AI Revenue Recovery System covers the complete operation. Not a feature list. Not a tool you configure. A fully managed system that closes every gap where revenue was leaving your business.
Every Call Gets Answered
When you cannot pick up because you are on a job, on another call, or it is 11pm, the call gets handled professionally. Job details captured. Urgent situations escalated to you immediately. The caller never hits voicemail.
Every Missed Call Gets a Response
If a call cannot be answered in the moment, an immediate response goes out within 60 seconds. The caller stays engaged. Their details are captured. They do not move on to the next name on Google.
After-Hours Revenue Stays in Your Business
Saturday night. Sunday morning. Statutory holidays. The calls that come in outside business hours are often the most urgent and the most valuable. Your operation runs continuously so none of them go to a competitor.
Stalled Quotes Get Revived
A quote that goes quiet for 48 hours gets a follow-up. Then another. Then one more. Eight out of ten deals that close needed more than one touch. We make sure every quote you send has every chance to close.
Your Reputation Builds Automatically
Every completed job earns a review request. More reviews means higher Google visibility. Higher visibility means more inbound calls, without spending more on advertising. The compound effect starts from month one.
You See the Results Every Month
On the 1st of every month: a plain-English report showing the calls handled, the quotes revived, the jobs recovered, and the revenue kept. No dashboard required. Just proof, delivered to your inbox.
One investment. Everything managed.
Nothing for you to do.
- Every call gets answered — day, night, weekend
No more jobs going to the competitor who picked up. Every caller reaches a professional voice — not your voicemail.
- Quotes that went quiet get followed up — automatically
Every quote you send gets followed up at 24, 48, and 72 hours without you lifting a finger. Jobs that were going cold start closing.
- Your website captures leads around the clock
Visitors who fill out your form or start a chat get an immediate response. No lead sits waiting until Monday morning.
- Every customer gets a response — even after hours
When your team is on a job and a customer reaches out, they get an immediate reply. They stay engaged and do not move on to the next name on Google.
- Happy customers leave reviews without being asked twice
After every completed job a review request goes out automatically. Your Google rating builds while you focus on the work.
- Every month you see exactly what was recovered
A plain-English report lands in your inbox on the 1st. Calls answered. Leads captured. Quotes followed up. No dashboard to log into.
Fully managed by our team. You never configure anything, log into any software, or manage any platform. We set everything up in 2 days and run it for you every single day after that.
Everything You Need to Know
ScaleOps-AI was started in 2022 by two sisters, Lydia and Maggy. Lydia spent 20 years in enterprise operations at Dell, Microsoft, and HP before becoming a Senior Operations Consultant who helped more than 100 Canadian small businesses adopt technology and improve their operations. Maggy's background is in marketing automation, social media management, and customer journey design. We built ScaleOps-AI after one of Lydia's former clients called frustrated. He had an expensive system in place that his team was too busy to use. He was still missing calls, losing leads, and receiving poor reviews because of slow follow-up. That conversation led directly to what we built. We are not a software company. We are an operations team that runs a fully managed revenue recovery system on behalf of trade businesses. Our clients do not log into dashboards or manage platforms. They receive a monthly report showing what their business kept that month because we were running in the background. That original client still uses ScaleOps-AI today. We are based in British Columbia, Canada, and serve trade contractors across Canada and the United States.
ScaleOps-AI is a fully managed revenue recovery operation for plumbers, HVAC contractors, and trade businesses across Canada and the United States. We identify where revenue is leaving your business through unanswered calls, unresponded inquiries, and stalled quotes, then we close every one of those gaps on your behalf. You do not log into software. You do not manage a system. You receive a monthly report showing what we recovered. We are based in Richmond, BC and serve contractors across Canada and the United States. For search purposes: we provide AI answering service for contractors, missed call response, automated follow-up, and 24/7 call coverage for plumbers and HVAC contractors in BC, Alberta, Ontario, and across North America.
Most contractor software platforms — booking tools, CRMs, and scheduling systems — are tools you configure and manage yourself. You log in, you update records, you follow up manually, and you troubleshoot when something breaks. ScaleOps-AI is not software. It is a fully managed operation we run on your behalf. We set everything up, operate it every day, and send you a plain-English Revenue Recovery Report every month. You never log into anything or troubleshoot anything. Our operation is also built specifically for trade contractors, not adapted from a generic template designed for any business. We understand the difference between a plumbing emergency call at 11pm and a routine quote request on a Tuesday morning, and every part of our system is built around how trade businesses actually work. We are also a local BC company, which means you have a real local team you can actually call — not a support ticket sent to a platform overseas.
Most clients are fully live within 2 business days of their onboarding call. Day 1 is used to configure your AI voice system, set up your dedicated business number, and build your follow-up sequences. Day 2 is go-live. We monitor your system actively in the first 48 hours to ensure everything is running correctly before leaving it to operate automatically.
When a call goes unanswered, two things happen immediately: an automatic SMS text-back is sent to the caller within 60 seconds acknowledging their call and asking how we can help, and the inquiry is logged in your account for your monthly report. The message is personalised to your trade and designed to keep the caller engaged rather than letting them move on to a competitor. Research shows that 85 percent of callers who do not reach a business on the first attempt will call a competitor. Our system prevents that from happening.
Our service costs $397 CAD per month plus a one-time setup fee of $997 CAD. No long-term contracts. Cancel anytime. Most clients are live within 2 business days.
No technical knowledge is required and you do not need any existing software. ScaleOps-AI is a fully managed service. We handle all technical setup and daily operation. You receive a dedicated business phone number, an onboarding call, and a Monthly Revenue Recovery Report. That is the full extent of your involvement unless you want to be more hands-on.
Yes. HVAC contractors are one of our two primary target industries alongside plumbing businesses. HVAC companies face a specific challenge: call volume spikes dramatically during summer heat waves and winter heating failures, exactly when staff are most overloaded and most likely to miss calls. An unanswered call for a furnace replacement in January can be worth $6,000 to $15,000. Our system handles peak-season volume without any staffing changes and automatically follows up on estimates sent during busy periods. We serve HVAC contractors across British Columbia, Alberta, Ontario, and throughout Canada and the United States.
ScaleOps-AI serves plumbers, HVAC contractors, and trade businesses across Canada and the United States. While our team is based in Richmond, British Columbia, our fully managed AI response system operates remotely and can be deployed for any contractor in any province or state within 2 business days. We have particular experience with BC and Alberta contractors and are actively expanding across Ontario, Quebec, and Atlantic Canada. US contractors in any state are welcome. Contact us to confirm setup for your specific location.